Orders are processed pending item availability and credit card verification. Ellie-USA.com will contact you via email if there are any issues with your order. Ellie-USA jewelry ships within 5 to 25 days. Ellie-USA.com is unable to ship orders to APO/FPO addresses. At this time, Ellie-USA.com is unable to ship to any International addresses or process International credit cards. NY residents: As a New York State licensed business, we are required to charge sales tax in NY USPS Priority Mail with the appropriate insurance included.
All jewelry orders are custom cast and made to order in the New York City. At this time, all sales on Ellie-USA.com are final. Due to the finality of your purchase, please make sure of the measurements and scale of all products before purchasing. We are here to help and will be more than happy to talk you through everything before making a purchase. Please send us an email at firstname.lastname@example.org with any prior questions or concerns.
In the event of a manufacturing defect or if you received an item in error, please email us at email@example.com within 48 hours of receiving your purchase and someone will get back to you within 48 hours.